Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us, and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.

Warranty Periods

  • OBF/DOA – 14 days
  • Warranty – 12 months
  • Matrix/Cel-Fi Warranty – 24 months
  • Blackhawk Antennas Warranty – 5 years
  • Altai – 24 months
  • Teltonika – 24 months

Dead on arrival (DOA) / Out of box failure (OBF) policy

LTEGear offers a 14-day Out-of-Box failure policy. All units in which a manufacturing defect appears within 14 days of purchase by the end user will be defined as a DOA as long as they meet all of the following criteria:

  • No physical or liquid damage can be found on the unit. (Damaged power sockets are not classified as warranty returns.)
  • No modification or improper attempted repair has been made to the unit by anybody other than an approved Powertec repair agent.
  • No damage has been made due to use of incorrect voltage supply/source.
  • No more than 14 days have elapsed since purchase date.

Proof of purchase

Proof of purchase is required for every OBF/DOA and Warranty return units.

Return of Goods

For all returned goods, the customer must first contact LTEGear for further instructions. All goods returned are at buyers expense.

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